Get in Touch With Us
If you have a question about any of the casinos we cover, a correction to flag, or just want to share feedback on how we review and rank real-money sites for US players, this page explains the best way to reach us and what happens after you do.
How to Get in Touch
Email is the most direct route to our team. We read every message and aim to reply within two working days. Write to us at [email protected].
A brief description of your enquiry at the top of your message helps us route it to the right person quickly. You do not need to write at length — just enough context to explain what you need.
What You Can Write to Us About
We hear from a wide range of people, and all genuine messages get a considered response. Common reasons people contact us include:
- Questions about our reviews — If something in our casino write-ups, payout analysis, or rankings is unclear, we are happy to explain our thinking.
- Corrections and factual updates — Spotted an offer that has changed, a detail that looks out of date, or information that does not match what you have seen on a site? We take accuracy seriously and want to know.
- Suggestions for content — If there is a topic you would like us to cover — a new casino, a banking method, a state-specific regulation — tell us. Reader input genuinely shapes what we prioritise.
- Partnership and commercial enquiries — If you represent a brand and want to explore how we work, please introduce yourself clearly and outline your proposal. We review all commercial approaches on their merits; they do not influence editorial rankings.
- Responsible gambling concerns — If you are contacting us because gambling is causing harm to you or someone close to you, please say so in your message. We will point you toward appropriate support resources without delay.
- Technical issues — Broken links, pages that do not load correctly, or anything else that affects how the site works — let us know and we will look into it.
After You Send Your Message
Every email is read by a real person on our team. We do not send automated replies in place of an actual answer. Our target is two working days, though at particularly busy times it may stretch slightly beyond that. We will always follow up.
If your message concerns a factual correction to a review or ranking, we will investigate it against our sources before responding. Where a correction is warranted, we update the relevant page and note the change.
A Word on Our Editorial Approach
This site researches and reviews online casinos available to US residents, with a focus on payout rates, licensing, player protections, and banking options. Our rankings reflect independent assessment — commercial relationships with the casinos we list do not determine where they appear. The site may earn commission when readers follow links to a listed casino, and we say so plainly.
We cover only licensed, regulated platforms and apply consistent criteria across every review. If you believe we have misrepresented a casino, overstated an offer's terms, or missed something material, we want that flagged directly.
Responsible Gambling Support
If gambling has stopped being enjoyable or is affecting your finances, relationships, or wellbeing, please seek support rather than playing on. The following organisations offer free, confidential help to US residents:
- National Council on Problem Gambling (NCPG) — Helpline: 1-800-522-4700, available 24 hours a day, seven days a week.
- Gamblers Anonymous — A peer support network with meetings available across the US and online.
- State-level resources — Most US states with regulated online gambling provide their own self-exclusion programmes and problem gambling helplines. Check your state gaming commission's website for local contacts.
You can also set deposit limits, cooling-off periods, or self-exclusion directly through any of the casinos we review. These tools are available before you play, and using them is straightforward — contact the casino's support team if you need guidance on setting them up.
A Note on Response Times and Limitations
We are an independent comparison and review site, not a casino operator. We cannot access your account, process withdrawals, or intervene in disputes with a casino directly. For account-specific issues, your first contact should always be the casino's own customer support team. We can, however, point you toward the right regulator or support body if you are not getting a resolution.
Thank you for taking the time to read this page. We look forward to hearing from you.